Shipping
Domestic Shipping
ESTIMATED DELIVERY DATES DISCLAIMER
For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
SHIPPING COST & TIME FRAMES
Shipping to select rural or remote destinations may result in extended shipping times.
Please note, Express Service may not be available for some remote destinations.
HOLIDAYS
Orders are processed & shipped Monday - Friday, excluding federal holidays in the United States. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following U.S. holidays and orders won’t be processed on these days:
New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Juneteenth
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas
SHIPPING INFORMATION
A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
SHIPPING ADDRESS DISCLAIMER
At this time, https://www.ladrenochrome.com/ is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
RULES & RESTRICTIONS
Some items sold by L’Adrenochrome Online require special handling as specified by federal, state, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.
FORWARDING
L’Adrenochrome is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. L’Adrenochrome is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
LOST OR MISSING ORDERS
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Check with neighbors and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the carrier directly who can assist further
Note: L’Adrenochrome monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). L’Adrenochrome reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
INTERNATIONAL LOCATIONS
We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of the United States. We apologize for any inconvenience.
Returns
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from L’Adrenochrome only, and all returns are inspected upon return. Products purchased from ladrenochrome.com must be returned in new or gently used condition and within 30* days from date of purchase. Ladrenochrome.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of ladrenochrome.com If issued in these instances, ladrenochrome.com has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-866-850-9400. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s).
Note: L’Adrenochrome monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). L’Adrenochrome reserves the right to limit or deny the reshipment or credit of an order/item in all instances.